Spa In The Woods

TLDR: This place has lots of room for improvement. The facility is cute and they have an assortment of quality products on their retail shelves (some photos included with review). The service quality did not match up though. Aside from the pedicures with Robin, which were fantastic and she was great (5 stars), this place was completely disorganized and lacked quality especially compared to how the services are advertised. From the moment we arrived it was a comedy of errors. The email they sent confirming our services didn’t at all reflect what actually was available to us when we arrived. We booked two services each for 4 people and only the pedicures turned out as booked. One entire person’s services were unavailable. They were as confused as we were and the entire fix required way too much of our energy to address. We ended up figuring something out, but it was far different than what we had booked and a stressful bumpy path to get there. Getting to use the sauna and steam shower was my favorite part of the experience, even though both are kind of wonky set ups. The steam shower was amazing but it’s in the men’s changing room which is a bit weird, though there was no men there the day we went. There is a sauna in the women’s bathroom and even though it has a curtain to separate it from the rest of the space, hearing people use the toilet isn’t exactly a relaxing way to sit in a sauna. The massage was less than mediocre, and it was more of an oily moisturizing with a side of massage. I asked for no fragrances and after she assured me there weren’t, there were fragrances. The masseuse’s nails are too long to be giving massages. The two of us that got massages noticed this. Though they didn’t hurt when scratching me, afterwards I noticed scratch marks (photo included with review). Between the complete disarray of the check in and the lack of listening or considering customer’s needs I felt more tense going into this massage than I did the morning before I went there. If you’re looking for actual reflexology I’d recommend going somewhere else. Though advertised as reflexology this was just a foot massage. What was meant to be a relaxing day at the spa was way more stress than should be for something like this. Here’s how this could be better handled… 1. As soon as someone on their staff left, reassign services booked with them to another provider 2. If you can’t rebook those services with another provider let the customer know BEFORE they show up day of those booked services 3. If customers do show up and you totally messed up their booked services, well, just don’t mess up to the point of not having the booked services available. This is bad business. 4. Overall improve the communication amongst staff, so that they’re less confused than the customers. The staff was apologetic that this happened, and money was refunded, but wow, this place needs a makeover to be anywhere I’d recommend. I needed another spa day to relax after this one!