Evolve Med Spa

I had high expectations for this med spa, but unfortunately, my experience has been so disappointing. Initially, I sought a second opinion regarding lip filler migration after another nurse expressed concerns. I was reassured that as long as I stayed within 3 syringes, there would be no issues. I only wanted 1 syringe so this wasn’t of concern. I encountered several inconsistencies in the staff’s understanding of their policies. I was told I could purchase a full syringe and return for the remainder, but later informed that I could only use it for symmetry issues within 30 days, a policy I was unaware of prior to my appointment. The practitioner told me that she had to work slow in order to make sure I don’t migrate more so I found this very unfair with the policy since I’m not allowed to use the remainder I purchased and can’t purchase half a syringe at a time. Despite my concerns about the product she wanted to use since it didn’t work for me initially, I trusted the practitioner’s recommendation to use it again. After my appointment, I regretted not using the entire syringe and called immediately. What was weird is that when I was checking out I was told by Lexi that I could absolutely come back to use the remaining part of the syringe and that’s when the practitioner ran out and told her that that is no longer a policy of theirs. That’s when they told me over the phone 15 minutes after my appointment that there is no way to honor what I was told and that id have to buy another syringe. She told me I couldn’t do that until 30 days after but the policy states you only have 30 to come back to discuss using remaining filler if there is cosmetic concerns ? When getting filler done you have to space out time for swelling so considering that they only give you 30 days to come back and expect your schedule to align with that when the practitioner didn’t give you results that were discussed is ridiculous. Very odd considering how that’s a policy but that I had to wait to buy another one after 30 days. After purchasing a second syringe at $500, my results were again unsatisfactory—uneven lips and fullness. When I attempted to schedule a follow-up, I had to reschedule due to illness and faced further complications with the appointment. I was told once again that since rescheduling after they couldn’t accommodate me that I could not use the remaining product I had already for a second time paid for. While the staff is friendly, the lack of consistent communication and professionalism is concerning. I now find myself out $1,000 and having to seek services elsewhere, where policies are clearer and customer satisfaction is a priority. I wish I had listened to the negative reviews on here regarding lip filler so I hope this helps someone in making a decision on where to go